Refund and Returns Policy

Thank you for shopping with us. We are committed to providing high-quality cosmetic products and exceptional customer service. Please read our refund and returns policy carefully before making a purchase.

1. Change of Mind

Due to hygiene and safety reasons, we do not accept returns or offer refunds for change of mind on cosmetic products once they have been opened or used.

If your item is unused, unopened, and in its original packaging, you may return it within 14 days of delivery for a store credit or refund, excluding original shipping costs. Return shipping costs are the responsibility of the customer.

To request a return, please contact us at hello@rejuvenessence.com.au with your order number and reason for return.

2. Damaged or Faulty Products

We take great care in packaging your order, but if your item arrives damaged, faulty or incorrect, please notify us within 7 days of receiving your order.

We may require:

• • A clear photo of the product and packaging

  • Description of the issue

Once reviewed, we will offer either:

• • A replacement

  • A refund

  • Store credit

Return shipping for faulty or incorrect items will be covered by us.

3. Allergic Reactions

We list all product ingredients on our website. If you experience an allergic reaction, please discontinue use immediately and consult a healthcare professional. Unfortunately, we are unable to offer refunds for reactions due to individual sensitivities.

4. Shipping Policy

• • Domestic Orders: Orders are processed within 1–2 business days. Shipping times vary based on your location.

  • Tracking: Once your order has shipped, you will receive a tracking number via email.

  • Delivery Issues: We are not responsible for lost or stolen packages marked as “delivered” by the courier. Please ensure your delivery address is correct at checkout.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• • Opened or used products

  • Items marked as final sale

  • Gift cards or promotional items

6. How to Return an Item

To initiate a return, please contact our customer service team at hello@rejuvenessence.com.au with your order details. If eligible, we will provide instructions and a return address.

Please note: Returned items must be securely packaged. We are not responsible for items damaged or lost in return transit.